Goa. It examines how these services are utilized and identifies the diverse information needs of users. Thefindingsindicate that users of Goa public libraries seek a wide range of information and rely significantly on reference servicestomeettheir needs. However, their requirements often differ from those of other professional groups, highlighting the needfortailoredand user-centric services. A key concern among users is accessing accurate and relevant information in a timely manner. Inthecurrent era of information explosion, the challenge of obtaining the right information at the right time has become increasinglysignificant. This underscores the critical role of effective reference services in supporting users’ informational requirements.Although existing public libraries in Goa are generally able to meet users’ needs satisfactorily, the study reveals scopeforfurtherimprovement in the overall library and information system. It emphasizes the necessity for developing a robust networkof publicand academic libraries to facilitate resource sharing and enhance service efficiency. Strengthening reference servicesthroughbetter organization, updated resources, and improved access mechanisms is also recommended. In conclusion, while thecurrentsystem functions adequately, strategic enhancements—particularly in networking and service delivery—can significantlyimprovethe effectiveness of reference services, ensuring timely and accurate information access for all users.Keywords: Public libraries, reference services, information