ISSN (Online) :

 Special Issue on The Sustainable Development Goals

Notice Board

Call For Paper:

Volume 9, March 2026

Paper 

Submission  

Deadline:

31 March 2026

Vol. 9,  Special Issue (Bi-yearly)



OAIJSE Menu
Imp Links for Reviewer
Invites Proposal for

A Study on Digital Library Services and User Satisfaction in Academic Institutions

Abstract

The rapid advancement of digital technologies has fundamentally transformed the structure and functioningof academiclibraries worldwide. Digital library services have emerged as a critical component of higher education ecosystems by facilitatingseamless access to scholarly resources, enhancing research productivity, and supporting technology-driven learning environments.Despite substantial investments in electronic collections and digital infrastructure, user satisfaction remains unevenacrossacademic institutions. This study investigates the availability, utilization, and effectiveness of digital library services andexaminestheir influence on user satisfaction. A quantitative research design employing a descriptive survey method was adopted. Data were collected from110respondents,including students and research scholars from selected academic institutions, using a structured questionnaire. Descriptivestatistics and inferential analysis were applied to evaluate service quality dimensions and user perception. The findings reveal thatelectronic journals, open-access platforms, and institutional repositories constitute the most frequently accessed digital resources.While users demonstrated a generally positive attitude toward digital library services, challenges related to digital literacy, systemusability, and connectivity constraints significantly affected satisfaction levels. The study proposes a theoretical framework integrating service quality, system usability, information quality, and user competenceas key determinants of digital library satisfaction. The findings offer practical insights for academic librarians, policymakers, andinstitutional administrators seeking to enhance digital service delivery and optimize user engagement. The study contributestotheexpanding body of digital library research by providing empirical evidence from a developing-country higher educationcontextand recommending strategies for sustainable digital library development. Keywords: Digital library services, academic libraries, user satisfaction, electronic resources, service quality, informationbehaviourA

Full Text PDF
Impact Factor
Downloads
NEWS and Updates

Peer Review Process

 ICCEME -2024 conference     

Computer Science ,Electronics, Electrical  Engineering Information Technology, Civil, Computer Science and Engineering , Mechanical, Mechanical-Sandwich Petroleum, Production Instrumentation & Control, Automobile ,Chemical, Electronics Instrumentation& Control, Electronics & Telecommunication  Submit paper at oaijse@gmail.com



Open Access License Policy

Abstracted and Indexed In