The integration of robotics, artificial intelligence (AI), and service automation in the hospitality industry has transformed service delivery, operational efficiency, and customer experiences. However, this shift has raised concerns about job displacement, ethical challenges, and the potential loss of the human touch central to hospitality. This study employs an exploratory design of study to examine the impact of the technological advancement, focusing the following objectives - balancing technological efficiency with human interaction, addressing job displacement through workforce upskilling, and evaluating ethical and socio-economic implications. Quantitative data was collected through structured surveys of 231 respondents, including customers, employees, and managers, to assess perceptions, satisfaction, and workforce dynamics. Qualitative insights were gathered from an in-depth study of 20 research papers. Data analysis included descriptive statistics for quantitative data and correlation and regression analysis of the qualitative data. The findings highlighted that while robotics and AI enhance operational efficiency and customer satisfaction, there is a strong preference for human interaction in emotionally charged or complex scenarios. The study identified strategies for balancing technology with the human touch, such as hybrid service models. It also highlights the need for targeting upskilling programs to diminish job displacement and create new opportunities in an automated landscape. This research contributes to the discourse on the future of hospitality by providing evidencebased insights for practitioners, policymakers, and academics. It emphasizes the importance of a balanced approach to automation, ensuring technological advancements enhance, rather than diminish, the core values of hospitality. By addressing the trade-offs between efficiency and human interaction, proposing workforce transformation strategies, and evaluating ethical implications, this study offers a comprehensive roadmap for navigating the challenges and opportunities of automation in the hospitality industry. Keywords -- Hospitality Automation, Human-Robot Interaction, Workforce Upskilling, Customer Experience, Human Touch